歷年優秀論文獎助 > 2023優秀學位論文得獎名單 > 余致毅
| 研究生 | 余致毅 |
| 研究生(外文) | CHIH-YI Yu |
| 論文名稱 | 樂齡族使用公共圖書館資訊與通訊科技經驗研究 |
| 論文名稱(外文) | Research on the Experience of Seniors Using Public Library Information and Communication Technology |
| 指導教授 | 林珊如 |
| 指導教授(外文) | Shan-Ju Lin Chang |
| 口試委員 | 林維真、葉乃靜 |
| 口試日期 | 2023-07-26 |
| 學位類別 | 碩士 |
| 校院名稱 | 國立臺灣大學 |
| 系所名稱 | 圖書資訊學研究所 |
| 論文出版年 | 2023 |
| 畢業學年度 | 111 |
| 語文別 | 中文 |
| 論文頁數 | 283 |
| 中文關鍵詞 | 樂齡族、公共圖書館、資訊與通訊科技、樂齡ICT服務、新北市立圖書館 |
| 外文關鍵詞 | seniors、public libraries、information and communication technology、ICT services for seniors、New Taipei City Library |
| 中文摘要 | 本研究旨在透過瞭解樂齡族使用公共圖書館資訊與通訊（ICT）服務的經驗，進而對公共圖書館樂齡ICT服務提出建議，藉此回答以下研究問題：（一）國內公共圖書館提供樂齡族的ICT服務現況為何？（二）樂齡族使用公共圖書館ICT服務的經驗為何？（三）公共圖書館ICT服務對樂齡族的生活影響為何？（四）樂齡族對公共圖書館樂齡ICT服務的看法為何？（五）樂齡族日常ICT運用情形為何？ 本研究採半結構式深度訪談法、內容分析法、問卷調查法及田野觀察法蒐集相關研究資料。以新北市立圖書館4間樂齡示範館為主要研究場域，包括總館、蘆洲集賢分館、萬里分館，以及平溪分館。半結構式深度訪談，共招募到20位受訪者，包括館方5位及樂齡族15位，受訪樂齡族平均年齡為64.6歲。內容分析六都官網、社群媒體、網路新聞等有關ICT服務資訊，共計734則。問卷調查包含紙本問卷33份，線上電子問卷31份，共計64份。研究結果如下：（一）國內公共圖書館提供樂齡族基礎ICT設備及多元ICT近用機會，但缺少ICT課程與指導；（二）樂齡族透過內在動機接觸使用公共圖書館的ICT設備及ICT近用機會，但較少參與ICT課程；（三）公共圖書館ICT服務對樂齡族個人的心理、生活及社會互動方面，帶來正向影響；（四）樂齡族期望圖書館開設分級制的ICT課程，並提供即時的真人諮詢管道，同時加強ICT服務行銷；（五）樂齡族日常生活ICT應用多元，與在圖書館利用ICT服務情形有落差。本研究對樂齡ICT服務的建議，包括：（一）推展適齡適性的樂齡ICT服務；（二）加強館員樂齡ICT服務知能訓練；（三）行銷圖書館作為樂齡ICT生活圈。對後續研究建議，包括：（一）深入探討六都公共圖書館樂齡族使用ICT服務經驗；（二）針對樂齡族進行歷時性經驗探究與大規模的量化調查；（三）深入探析樂齡族ICT問題解決策略模式。 |
| 外文摘要 | This study aims to understand the experience of seniors using information and communication (ICT) services in public libraries, and make suggestions for the ICT services for seniors in public libraries, so as to answer the following research questions: (1) What is the current status of providing ICT services to seniors in Taiwan’s public libraries? (2) What is the experience of seniors using public library ICT services? (3) What is the impact of public library ICT services on the lives of seniors? (4) What do seniors think of public library ICT services for seniors? (5) What is the daily use of ICT by seniors? This study conducted semi-structured interview, content analysis method, questionnaire survey and field observation to collect data. The main research sites are the 4 elderly demonstration halls of the New Taipei City Library, including the main library, the Luzhou Jixian branch, the Wanli branch, and the Pingxi branch. Semi-structured interviews were conducted, and a total of 20 interviewees were recruited, including 5 from the New Taipei City Library and 15 seniors. The average age of the seniors interviewed was 64.6 years old. Content analysis Public Libraries in the Six Capital Cities official websites, social medias, Internet news and other related ICT service information, a total of 734 pieces. The questionnaire survey included 33 paper questionnaires and 31 online electronic questionnaires, totaling 64 copies. The research results are as follows: (1) Domestic public libraries provide basic ICT equipment and multiple ICT access opportunities for seniors, but lack ICT courses and guidance; (2) Seniors use ICT equipment in public libraries through intrinsic motivation and ICT access opportunities, but less participation in ICT courses; (3) ICT services in public libraries have a positive impact on the psychology, life and social interaction of seniors; (4) Seniors expect libraries set up graded ICT courses, provide real-person instant consultation channels, and strengthen the marketing of ICT services; (5) There is a gap between the use of ICT services in libraries and the use of lives. Suggestions for ICT services for seniors in this study include: (1) to promote age-appropriate ICT services for seniors; (2) to strengthen the knowledge training of librarians for ICT services for seniors; (3) to market the library as an ICT life circle for seniors. Suggestions for follow-up research include: (1) In-depth discussion of the experience of using ICT services by seniors in public libraries of Six Capital cities; (2) Conducting diachronic experience exploration and large-scale quantitative surveys for seniors; (3) In-depth analysis of the ICT problem-solving strategy model of seniors. |
| 連結 | 臺灣博碩士論文知識加值系統 |