OCLC 台北辦事處 徵求 Technical Customer Consultant (1人)

The following responsibilities will be integral to the role of the Technical Services Consultant:
• Implementation and support for EZProxy customers across APAC.
• Receiving and progressing logged support calls from Application Support via the support logging system. Developing, monitoring, reviewing, and improving Technical Services procedures.
• Analyzing errors and investigating system and application logs. From this provide advice to colleagues and customers and where appropriate make corrections.
• Delivering ad-hoc consultancy to customers. This work includes specification, development of technical solutions, testing, and implementation of the service.
• Extraction, Transformation and Loading of customer patron and transaction data into WorldShare.
• Contribute to the ongoing development of OCLC products by noting the results from support and consultancy work and feeding them into the Issue Management System.
• As required, provide cover for first-line support. Taking calls from customers and logging support calls.
• Occasional travel to customer sites and to other OCLC offices.

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We are seeking an individual who can demonstrate strong IT skills. In addition, the following skills, qualifications, and knowledge will be required of the job holder:
• A basic knowledge of Windows and UNIX operating systems and knowledge of scripting or programming skills, or the ability to acquire these skills.
• Knowledge of EZProxy and proxying in general and a high-level understanding of networking, or the ability to acquire this knowledge.
• Bachelor’s degree in an IT related subject.
• Knowledge of authentication systems such as LDAP and SAML, or the ability to acquire this knowledge.
• Knowledge of e-content and access methods for it, or the ability to acquire this knowledge.
• Good analytical skills, showing good problem-solving skills with the ability to devise and test innovative solutions as well as the ability to attend to detail.
• Good verbal and written communication skills.
• Ability to work with others, plan and organize own work, and deliver results to agreed schedules.
• Knowledge of OCLC’s major products and services, with some expertise in at least one that relates to data or metadata services.
• Coaching, training, and presentation skills.